08-01-2023 11:17 AM
I know a Resouce can be assigned skills from different Teams - but can that Resource set themselves Ready for one Team while being unavailable for another, using the status Administrative Duties or something similar?
08-01-2023 11:33 AM
Not as far as I know.
08-01-2023 11:44 AM
That's what I was told - now that I know you don't think so, it must be true!
Thanks.
08-02-2023 06:47 AM
Hi, just to be clear, are you asking this for UCCX or CCE or something else? Since depending on the system, there are workarounds for what I think you're trying to do.
08-02-2023 09:05 AM
08-02-2023 09:21 AM - edited 08-02-2023 09:34 AM
Yes, CCX. If they want to do that here I think they'll have to get another LDAP ID. We've done that with a few others where they'll sign in with their alternate ID/Directory number for the corresponding Team.
10-17-2023 12:08 PM
I found out about a suitable workaround, with some limitations. A User ID can be created as local - meaning not synced to LDAP. That ID can be assigned to a Jabber account and Team like an LDAP synced NetID can. While not ideal since it doesn't identify who is using that ID, it does allow a Resource from another Team to log into different Team when necessary.
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