03-21-2018 11:46 PM
Hi All - In 11.6 Agent able to make call using "Makecall" option in Finesse while he is in ready state, however when we call "MakeCall"API Method during ready state from my gadgets it is not working. is there any other configuration required to do make call from custom gadget when agent is in Ready state.
Regards
Venkadesh. M
Solved! Go to Solution.
03-27-2018 09:19 AM
Hi,
I got confirmation from the Finesse team that the make call from READY state is handled by the Finesse desktop. So, if you are using the REST APIs, you must first change the agent state from READY to NOT_READY, then you do the Make call.
Thanx,
Denise
03-22-2018 11:04 AM
Hi,
Are you using a CCE or CCX deployment? I tried this out on a CCX deployment and it worked correctly. I tried to use both the REST API as well as the JavaScript Library API.
Thanx,
Denise
03-25-2018 01:10 AM
Hi - I am using UCCE 11.6 platform.
03-26-2018 10:46 AM
Hi,
Can you provide the client logs and webservices logs showing the errors that you are getting? I need to get my hands on a 11.6 ucce system since I'm not able to reproduce the issue with a uccx system.
Thanx,
Denise
03-27-2018 09:19 AM
Hi,
I got confirmation from the Finesse team that the make call from READY state is handled by the Finesse desktop. So, if you are using the REST APIs, you must first change the agent state from READY to NOT_READY, then you do the Make call.
Thanx,
Denise
09-11-2018 12:58 AM
HI I am also Using finesse 11.6 with UCCE. While trying to make a call using makeCall in Ready state I am getting "Invalid Object State Error" can somebody suggest me the solution for it.
thanks
Navin Saxena
09-11-2018 11:26 AM
09-11-2018 11:34 PM
09-12-2018 09:17 AM
09-14-2018 06:23 AM
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