We receive the the following error message whenever we use IE 11 to play recording in MediaSense search and play:
"The video could not be loaded, either because the server or network failed or because the format is not supported"
Works fine in Firefox and Chrome
Tried various options - compatibility mode, disabling flash, Disabling IE protected mode with no success
Anyone struck this before?
A bit late but it might be of use to someone.
I had this issue in 10.5(1)SU1
It was because I had the "Enable In-browser Player" set in Search and Play Configuration under MediaSense admin. This forces the browser to use the HTML5 in browser option which gave the message you are seeing.
Unticking the option set it to use a java based player which worked ok.
I'm also having this same issue with Firefox 42.0 and Media Sense 10.5.1 SU2.
Windows 8.1 64 bit (FF is 32 bit)
I'd rather not use the Java player. Is there a resolution ?
Error Message: "The video could not be loaded, either because the server or network failed or because the format is not supported."
I have this issue on Firefox (ESR 47.0)
Workaround documented is for IE 11.
Anyone have ideas on what is needed to get it to work on Firefox?
Here is a Technotes for this issue..
This might be helpful for someone.. I still have issues with IE 11 getting the same error... Working on it.. will post the fix.
I hope this will be useful for someone.
I had issues with Media Sense 11 with IE 11 / Chrome 51.0.2704.84
Yes Technotes for this issue works.
I was missing below steps