Solved: MediaSense AgentInfo gadget

ivan.karagodine · ‎01-30-2015

Cisco MediaSense v10.5(1)_SU1 as one of new features listed AgentInfo gadget. In Mediasense user guide it says: " The gadget is configured on the Finesse Agent desktop and can be hosted on both primary and secondary MediaSense nodes... When an agent signs in to the Finesse desktop with valid Finesse credentials, the gadget signs in to the MediaSense server." Unfortunately, that's all information about the location of the gadget. Cisco Finesse doesn't have anything about AgentInfo.xml and default Desktop Layout does not list the gadget. That is different from SearchAndPlay gadget (<gadget>https://<mediasense_server>:8440/ora/gadget/MediaSenseGadget.xml</gadget>). I tried pointing AgentInfo gadget url to the same location as MediaSenseGadget.xml but getting 404 error. Where is AgentInfo and how to configure it on Finesse ?

baldwinj · ‎02-02-2015

Thank you for bringing it to our attention, a defect (CSCus74613) has been entered to address the documentation issue. It should be available shortly in Bug Search (https://tools.cisco.com/bugsearch/bug/CSCus74613). Until then this is the information for adding the gadget to the Finesse desktop:

Conditions:The AgentInfo gadget was added in MediaSense v10.5 SU1. It is described in the user guide, but there is no detail about configuring it.

Workaround:To deploy AgentInfo gadget on Finesse, perform the following tasks:

Step 1 Log in to Cisco Finesse Administration with valid credentials.

The Cisco Finesse Administration window appears.

Step 2 Click the Desktop Layout tab.

The Manage Desktop Layout window appears.

Step 3 In the Finesse Layout XML section, add the gadget tag within the layout xml and save.

The gadget tag has the xml file path of the gadget.

For example: <gadget>https://<Host>:<Port>/ora/gadget_agentInfo/MSAgentInfoGadget.xml</gadget>

Step 4 The AgentInfo gadget is added to the Finesse desktop.

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baldwinj · ‎02-02-2015