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- About ivan.karagodine
08-19-2019
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Member since
10-31-2014
13
Posts
2
Helpful
0
Solutions
08-14-2019
08:33 AM
On UCCX 11.51 had the same error when network firewall was blocking access to ccxpub after network configuration for client changed changed. Surprised that I was able to login to editor, but not run active debug.
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12-16-2016
07:50 AM
Hi Anil, I actually looked at Media Sense API response and json still has 'tags' keyword. It appears that the 'tag' is only displayed by the 'search and play' GUI. It still would be preferable not to have the discrepancy as it could be confusing , but generally it probably will not break anything. It doesn't break my application. I cannot test it with Calabrio as we don't have Calabrio in our dev system.
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12-14-2016
06:20 AM
Hi Anil, Thank you for your reply. We actually just got the update from TAC and applied it on our test system yesterday. We couldn't update our production because of the bug, but we have everything v.11.5 on out dev. system. the update had fixed the missing tag issue. I found it strange though that after the update looking in Media Sense Search and Play (and Finesse Manage Recordings gadget) the metadata with tags (and I assume the underlying json object) starts with "Tag" keyword while in old version that was "Tags". To me that is important difference. Will we have our existing records created with v 10.6 (and with "Tags" keyword) still visible after update to v 11.5 in production? Will Calabrio still work with new version of Media Sense? I guess I will have to modify our own application that uses Media Sense API, but that's an easy part. I am just amused by unnecessary from my point of view change that may create so many complications.
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11-11-2016
06:35 AM
We have UCCX version 10.6 in production and everything works as expected. On our development system we have upgraded everything (CUCM, UCCX, Media Sense) to version 11.5. We were waiting for all the new features and filtering recordings by tags inside of Finesse gadget was one of them, specifically we needed supervisors access to only her/his team recordings. However, as soon UCCX gets upgraded to 11.5 we lost tags for new call recordings on Media Sense. We are talking to TAC engineer ATM and in the logs he can see that a call XRefci cannot be resolved by UCCX. Does anybody else has similar problem? How wide spread the issue is? Thank you.
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Labels:
Created by
ivan.karagodine
in Collaboration Blogs
in Collaboration Blogs
11-02-2016
10:24 AM
11-02-2016
10:24 AM
Do I have to make sure that each of my contact center agents individually registered with spark in order to enable them to see their team chat room and be able to send messages? I don't really see an easy way to do that. And if it is so, someone will have to manage team membership outside of UCCX to reflect agents retention and horizontal movements between teams. I am not sure that is something supervisors would like to do regularly.
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09-12-2016
09:37 AM
We have the same issue. If I exclude 09/09/2016 from report range than report runs OK. Only reports with agents activity/ logins/state effected. Does anybody got any official reaction from Cisco?
We are on UCCX 10.6.1.11001-31
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Created by
ivan.karagodine
in Management
in Management
02-10-2016
09:37 AM
02-10-2016
09:37 AM
Are any details available on the new features? I understand 11.5 is scheduled to be released very soon, maybe even this month, is there anything I can read to see what is implemented in the MediaSense for recordings access management? Thanks.
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02-18-2015
07:56 AM
Hi Anil, Thank you for the fast reply. I am glad to know that that problem is on the table. Is there some prospective time line? Can we be a beta testers of the solution? I work for university – it is perfect test bed: from one side it is production with significant call load, from another, unlike big production call centers that sell stuff, we have very diverse environment and very patient customers. I am asking because I am on the fence right now – should I learn new skills to develop application on top of MediaSense and UCCX API or should I wait? Thank you again. Ivan Karagodine Voice Applications support/SysAdmin NCS Core Infrastructure Applications McGill University , Montreal (514) 398-3913
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02-18-2015
06:15 AM
We are in process of implementing UCCX and dropping our old Oracle based contact center solution. We are moving to use Finesse as agents client. The MediaSense recordings access for supervisors is the main drawback for our environment. We need to restrict supervisors access to recordings from their team members only. That is so strange to see modern solution does not implement any mechanism to limit access to such a private matter as call recordings while we had that in a solution deployed 11 years ago.
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01-30-2015
08:58 AM
Cisco MediaSense v10.5(1)_SU1 as one of new features listed AgentInfo gadget. In Mediasense user guide it says: " The gadget is configured on the Finesse Agent desktop and can be hosted on both primary and secondary MediaSense nodes... When an agent signs in to the Finesse desktop with valid Finesse credentials, the gadget signs in to the MediaSense server." Unfortunately, that's all information about the location of the gadget. Cisco Finesse doesn't have anything about AgentInfo.xml and default Desktop Layout does not list the gadget. That is different from SearchAndPlay gadget (<gadget> https:// <mediasense_server>:8440/ora/gadget/MediaSenseGadget.xml</gadget>). I tried pointing AgentInfo gadget url to the same location as MediaSenseGadget.xml but getting 404 error. Where is AgentInfo and how to configure it on Finesse ?
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- Tags:
- agentinfo
- mediasense
Labels:
08-14-2019
On UCCX 11.51 had the same error when network firewall was blocking
access to ccxpub after network c...
12-16-2016
Hi Anil,I actually looked at Media Sense API response and json still has
'tags' keyword. It appears ...
12-14-2016
Hi Anil,Thank you for your reply. We actually just got the update from
TAC and applied it on our tes...
11-11-2016
We have UCCX version 10.6 in production and everything works as
expected. On our development system ...
Created by
ivan.karagodine
in Collaboration Blogs
11-02-2016
11-02-2016
Do I have to make sure that each of my contact center agents
individually registered with spark in o...
09-12-2016
We have the same issue. If I exclude 09/09/2016 from report range than
report runs OK. Only reports ...
Created by
ivan.karagodine
in Management
02-10-2016
02-10-2016
Are any details available on the new features? I understand 11.5 is
scheduled to be released very so...
04-16-2015
Unfortunately, Cisco mentioned that it is still not compatible with 10.6
version of
UCCX.http://docw...
02-18-2015
Hi Anil,Thank you for the fast reply. I am glad to know that that
problem is on the table. Is there ...
02-18-2015
We are in process of implementing UCCX and dropping our old Oracle based
contact center solution. We...
Created by
ivan.karagodine
in Unified Communications Infrastructure
02-18-2015
02-18-2015
Cisco has informed us that apparently UCCX 10.5 is not supported with
MediaSense 10.5(1)_SU1. They a...
02-04-2015
We have UCCX 10.5 with Finesse desktop and MediaSense 10.5(1). UCCX
automatically tags all the call ...
Public Statistics
| Date Registered | 10-31-2014 09:45 AM |
| Date Last Visited | 08-19-2019 10:52 AM |
| Total Messages Posted | 13 |
| Total Helpful Votes Received | 2 |
Helpful Votes Given To
