Menu script

[tconnorbok]

I am trying to figure out how to display on the agents console the menu option the customer select, but I want to replace the number with a name. Can someone help steer me in the right direction... thanks

If I need to post the script please let me know.

[david.macias]

UCCE?  UCCX?  CVP?  Mainly it's just going to be an if statement IF CED = "1" THEN Set Variable 1 = "Customer Service".  Additionally, if your menu selections match your queues, then the agents will know what the customer pressed based on what queue the call came in on.

david

[tconnorbok]

It is UCCX 8.5. Yeah, there is just one queue that all the options point to. I will try this...Thanks

Travis Connor

Sr, Network Engineer

AVP, Technical Services

Bank of Oklahoma, N.A.

P.O. Box 2300

Tulsa, OK 74192

(918) 619-1919 Phone

tconnor@bokf.com