Microsoft Lync 2013 with Cisco UCCE

[dtran]

Hi all, hope everyone is well !!!

I've got a MS Lync 2013 solution in place and am looking for a Contact Center solution to integrate with Lync. Does anyone know if Cisco UCCE can be integrated with Lync 2013 ? or know of any Contact Center solution that works with Lync 2013 ? Any information or document on this is much appreciated.

Thanks all in advance !!

Danny

[Sivanesan Rathinam]

Hi Danny - Do u have CUPS in your environment.

It's possible in UCCX to integrate CUPS with which get the status of Lync user, Not user in UCCE ?

If you have CUPS you can intgrate your cucm with CUPS where you can configure CUPS to get the status of Lync user.

SIVANESAN R

[Chris Deren]

No Cisco contact center integrates with Lync, this should help:

http://technet.microsoft.com/en-us/lync/hh972602.aspx

I hear Clarity is the preferred vendor for many integrators, Aspect is a known traditional vendor, but from my understanding not cheap.

HTH,

Chris

[dtran]

Thanks Chris !! Very much appreciate your response !!! The link is very helpful.

Danny