Missed call email notification and VIP call

[mahmood_81]

Hello

I'm looking to get email alerts for any missed call or VIP call in our call center ..

[david.macias]

You can easily do this through UCCX or CVP. What do you have?

david

[mahmood_81]

David

We have UCCX 8.5 soon will go to 10.6

[deivys1234567]

Hi Mahmood.

I'm noob on cisco and I'm trying to do the same with the missed calls but I can't find anything about it. Basically I want to make a script on PHP to check every minute or less for to find a new missed call and send a email message with the number that made the missed call on the call center.

I have a question for you.

Do you find the solution for you question?

PD: I apologize for my English.

[Pranjol Saikia]

Hi Mahmood,

The above requirement can be achieved using a custom 3rd party application.

If interested you can contact at pranjol.s@parsec-tech.com  with details

[Chris Deren]

What do you mean by "missed calls"? Where are the calls delivered to? Individual extension or are you looking for RONAs? 

Unity Connection 11 introduces feature of missed calls notifications as long as the call goes to the voicemail greeting, but user decides not to leave a VM.

[mahmood_81]

I meant missed calls received in contact center some time agents unable to answer calls and user cant wait for long time .

[ChrisGuglielmo7676]

This is my exact same issue I am having. Has anyone figured a way to do this?