Mixing UCCX Licenses

[adham_tahoun]

Hi

It is just a small question, can I mix CCX licenses on the same server, that is, having -for example- 5 standard , 5 Enhanced and 5 Premiums seats on the same server?

Thank you

Adham Tahoun

[anchoudh]

Hi Adham,

Yes you can, but its always in the lower to higher sequence i.e. standard->Enhanced->Premium. Its not supported in the other way.

Also please note that Agent seat count will not get added by doing this way. i.e. you will not get 15 seats os licens after adding 5 seat Standard + 5 seat Enhanced+ 5 seat Premium.

Effectivey you will end up getting only 5 seats.

Hope this helps.

Anand

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[adham_tahoun]

Hi Anand

Thank you for your reply, this is what I have also known, but someone sent me a report about the current license on the server, to find out there is 150 standard seats along with 10 enhanced seats, how come?

Thx

[anchoudh]

Hi Adham,

Could you please attach the snapshot of the UCCX licensing page here. Also provide the info about the version, hardware...etc.

Thanks,

Anand

[Aaron Harrison]

Hi

You can't mix licenses on the same server.

It sounds like they may have bough 150 seats of standard, and got a couple of free 5-seat licenses for Enhanced when they bough the CUCM cluster. That's not really how it works.....

Aaron

[anchoudh]

Hi Aaron,

We can always upgarde the type of licenses in UCCX from Standard -> Enhanced or Standard->Premium or Enhanced->Premium on the same server. I am not referring to mixing or adding type\seats here.

Thanks,

Anand

[Aaron Harrison]

Hi Anchoudh

I understand you - just wanted to make it clear that on one box you can't mix editions, so the customer is probably adding up everything that came on paper rather than what is on their server or in use.

Aaron