04-02-2020 04:37 AM
Our company has UCCX 8.5 and when someone call to our call center, it starts with traditional prompt message and then follow the general pattern.
Now due to Corona pandemic, we have to close our call center and our requirement is that if someone call from outside, he should listen the prompt message, and then call should be closed.
Any advise please how can i achieve this task.
04-02-2020 06:16 AM
04-02-2020 01:19 PM
04-02-2020 01:23 PM
04-02-2020 01:23 PM
04-02-2020 01:29 PM
04-02-2020 04:56 PM
04-02-2020 04:57 PM
Thank you all for your responses. Actually we cannot change script for now, so what i did now is just changed the welcome prompt with messege from company to use other communication channels, and rest is same.
This is old hardware without any backup and soon will be replaced with new one. So cant take more risk :)
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