cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
366
Views
0
Helpful
2
Replies

Mute to appear in the reporting

bilalghayad
Beginner
Beginner

Hi All;

When pressing Mute, in the reporting it does not appear.

How to make this appear in the mute as the agents is using it and that cause the calls to take long duration for nothing.

Any help?
Regards

Bilal

2 Replies 2

geoff
Advocate
Advocate

You should be a lot more descriptive in your posts. I have no idea what this is about.

The convention, Bilal, is to post as much detail as you would when opening a TAC case - product, versions and so on. You've made over 400 posts, so you are not a newbie.

Regards,

Geoff

I'm not familiar with any way of running a historical report in UCCX 7 that will show how much time an agent spent on mute.  Mute is just a local phone feature and not something that is tracked on the CUCM to the best of my knowledge.

So from what I know of Cisco, you cannot run a report on this.

Please rate helpful posts by clicking the Chuck Taylor logo!
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers