Mute to appear in the reporting

[bilalghayad]

Hi All;

When pressing Mute, in the reporting it does not appear.

How to make this appear in the mute as the agents is using it and that cause the calls to take long duration for nothing.

Any help?
Regards

Bilal

[geoff]

You should be a lot more descriptive in your posts. I have no idea what this is about.

The convention, Bilal, is to post as much detail as you would when opening a TAC case - product, versions and so on. You've made over 400 posts, so you are not a newbie.

Regards,

Geoff

[Andrew Skelly]

I'm not familiar with any way of running a historical report in UCCX 7 that will show how much time an agent spent on mute.  Mute is just a local phone feature and not something that is tracked on the CUCM to the best of my knowledge.

So from what I know of Cisco, you cannot run a report on this.