Contact Center

I have managed to get the CTI Route Point number to display on the agent phone.  Now I need to get the name of the CTI Route Point to display.  I have changed CM where I checked the option "True" for Display CTI Route Point number and name.  It still...

Hi All,We had a UCCX server hardware failure and got the server replaced.Unfortunaly we were missing our original software DVD to install the server.Is it possible to download the image from cisco site. If yes could someone get me the path.

HiI got the following error at PG machine. In thne Event Viewer I see this error message:"Incorrect arguments to EMS wrapper function (EMSTrace, EMSFail).  Message id was 0x21010003.  Format string was "CSTA BASE MSG, %s"My IPCC version is 7.1.5How c...

I can see the number when a call comes in but cannot see the name. Is there a way for me to see name and number as the call is presented to the agent? Users before could of course see the caller ID on their phone when someone called but using CAD the...

One of our customer had an issue in one of his data centers. The secondary node rebooted and after that the primary node has a locked DB where no changes could be made via gui. Only a reboot of the complete cluster was the solution. Is this a normal ...

I am trying to setup Solarwinds monitoring via SNMP on our IPCC/ICM servers.  The servers are AW, PGs and Router/Loggers.  Do the IPCC/ICM applications use UDP port 161?  I cannot start the SNMP service on the servers due to UDP port 161 is already b...

Hello,I'm creating url in my script and I would like to open webpage in CAD.How to do it?I see two possibilites, first one is to run external application, like iexplorer + url, and it should run Internet Explorer with this opened this particular page...

I have UCCX r8.02. Our agents are configured to have auto answer and calls drop into their headset, the agent set does not ring. The agents hear a tone and are alerted of the call before the caller is connected. Is there anyway to turn up the volume ...

Hello,I'm trying to backup script (*.ICMS) with schedule task, do you now if it's possible?I find the manual export in script editor but do it one by one ...I need your help Thanks a lot

I have an agent when she get's a call she is not able to minimize her tool bar.  The system is switching in between partial service and in service.  Once the caller hangs up she is able to minimize her desktop.  This only happening to her no other ag...

hi there,i've a question related to cisco cim 4.3. is there a way how to call an external application after an email is sent out by the agent? customer has a standardized http link with parametres and it supposes such a link to be called every time a...

Just wondering if there is documentation out there that describes these services and if not does anyone know Which services in UCCX can be restarted with no perceivable user impact? Julius