need to create the call studio app for voice mail

[cindysteels]

hi,

need help to create the call studio app for voice mail recording and then send it accross to mail box account of concern.

i have checked in call studio and found there is a element record and confirm. so any one applied this logic before ?

please share the steps to implement this.

i.e. if the call is in queue then i need to send the call to external application to record the voice mail and then send it to email.

cindy

[david.macias]

Your question is super generic, can you be more specific? This is a pretty popular use case, you'll need to watch the length of the recording, usually 30 seconds. If the call is in queue ask the customer to press X to leave a VM, then dequeue the call to ensure your reporting stays clean.

david

[Chintan Gajjar]

Hi There, I guess you are talking about recording a customer comment and send it out to concerned used over EMAIL (you said voicemail so it can get confusing with Cisco's Voicemail offering called Cisco Unity Connection).

So yes, above is possible and quite used widely. so you need to do below things in order to achieve that

1) Setup your VXML servers for EMAIL JNDI resources (you do it so that you can use that JNDI resource within your call studio app in Email element to send out emails).

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/programming/guide/CCVP_BK_CCA81065_00_cvp-element-specifications/CCVP_BK_CCA81065_00_cvp-element-specifications_chapter_010111.html

look at the bottom on how to setup Jndi for EMAIL.

2) record the verbiage from user using record and confirm.

The filename can be ani of the caller, and can be formed easily using substitution builder.

3) attach the recording done in step 2 to the email and send out an email using built in email element.

Please try by yourself, if you face any difficulties in making it work we can help you out there.

Regards

Chintan