Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

CUIC Report Definitions

Hello All,I’m attempting to create a new Live Data report in CUIC that uses one of the UCCX out of the box report definitions (Voice CSQ Summary).  The problem I’m having is that by default, Agents don’t have execute permissions on this report defini...

pfmathieu by Beginner
  • 2 replies
  • 1 Helpful votes

Resolved! UCCX 8.5 STD to ENH

Hello,I install UCCX 8.0.2 ENH, but unfortunately I installed 8.5 upgrade in STD version (and PAK / licenses too).Of course I need ENH version.I oredered :CCX ENH 8.0 to 8.5 ENH EUCSS Major UpgradeAnd my question,How the upgrade procedure should look...

Database lookup reference- Deleting

I need to delete some database lookup reference in ICM but it shows an error in that it may be reference by another script- see "script column table" but only show me Script_table_column ScriptTableColumnID, ScriptTableID ColumnName Description I ...

iptuser55 by Frequent Contributor
  • 1 replies
  • 0 Helpful votes

Resolved! Finesse - Login with E-Mail address

Hi all,does anyone knows a workaround to enable e-mail addresses as the User ID for login process to Cisco Finesse on a CCX environment?There are several customers out there, who does not really want to have their users enter the sAMAcccountName or a...

Script check

Hi all,  I've been working on this script (which will eventually replace our current help desk script) for a while. Everything works, but I don't have enough experience to see any problems it might hit in a working environment. I just want to see if...

Resolved! CVP failover

Hi folks, Please suggest... Customer with PCCE setup where 2 VXML Servers are configured Side-A and Side-B. Customer DOES NOT have any inbound IVR Configuration. Do I need to configure survivability.tcl OR ELSE have to just define 2 VXML Server in C...

Temporary IVR Handoff?

Hey Team,  I'm looking for some advice on a script. We want to setup UCCX IVR that allows a member to reach an agent. Then we want the agent to perform a Temporary IVR Handoff that forwards the call to other IVR application there the member is prom...