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Need to take CUIC report for particular number

rajeshpat
Beginner
Beginner

Hi Guys,

 

Is it possible to generate CUIC report for a particular IPCC extension in UCCX?

The plan is we are going to set a shared line for our 4 agents and we need to pull the report for that particular shared line to know the number of calls attended by the agents.

 

Please help me on this.

 

Regards,

Raj

1 Accepted Solution

Accepted Solutions

No, you can't do that. Click here to view the release notes for UCCX. Scroll down about halfway, there's a section or category called "Important Notes". Under these notes, you will find a list of Unsupported Configurations and Unsupported Actions.

Agents could "technically" share the same extension but why? You would encounter daily login or reporting problems with this type of -solution-. Trust me and avoid this.

 

 

 

View solution in original post

4 Replies 4

Mark Swanson
Enthusiast
Enthusiast

Hold on... all 4 agents will be logging into Cisco Finesse at the same time?