New uccx supervisor does not appear as available on teams

[00u1c1e8sgNfbgbZ15d7]

I have a CCX System version: 12.0.1.10000-24

I have configured an agent to be a supervisor by the following:

Tools--> User Management--> Supervisor Capability View --> searched for userID and added it to Supervisor Box, clicked Update.

When I go to 

Tools--> User Management--> Supervisor Capability View --> searched for userID I saw this WITH SUPERVISOR capability.

But When I go to:

Subsystem --> RmCm--> Teams--> clicked on Team Name

I DO NOT find this new supervisor as an "Available Supervisor".

And under :

User is now listed in Subsystem --> Rmcm --> Resources  I do not see this user with an asteric (*) indicating is a supervisor.

Do I need to restart any CCX service to solve this issue?

I appreciate your help.

Thanks

[Elliot Dierksen]

You can try the "nuke it from orbit" solution and restart the nodes in sequence (pub first, then sub). It takes a while for all the services to come up (10-20 minutes depending on HW and load), so you need a delay between the reboots.