Hi realexan,
I hate to be a slow-coach but Im still not finding the problem.
I added a buncha print statements in each sub, to see where things were going and what was being passed, and it all looked good minus the part where it fails.
The first thing (non-setup) it hits is sub __init__, which code is:
def __init__(self, username, password, scheme, fqdn, port, domain):
# Get the information from the config file
print("INsub __init__")
print ("UN '%s'\n" % username)
print ("PW '%s'\n" % password)
print ("scheme '%s'\n" % scheme)
print ("fqdn'%s'\n" % fqdn)
print ("port '%s'\n" % port)
print ("domain '%s'\n" % domain)
self.scheme = scheme
self.fqdn = fqdn
self.port = port
self.domain = domain
self.username = username
self.password = password
# Call the GET user API (and store the XML response)
self.getUser(id=self.username)
# Establish a connection to the Finesse Notification Service
self.xmppConnection = Jabber(self.username, password, self.domain)
self.xmppConnection['feature_mechanisms'].unencrypted_plain = True
print("Connecting to the Finesse Notification Service.")
if self.xmppConnection.connect(address=(self.fqdn, 5222), use_tls=False, use_ssl=False):
print("Waiting 2 seconds to establish a connection.")
self.xmppConnection.process(block=False)
# Need to wait a couple of seconds before calling a REST API
self.waitForNotification()
print("The XMPP connection is successful.")
else:
print("Failed to connect to XMPP.")
sys.exit(0)
print("OUT __init__")
This code results in output/error(each sub call is bounded by an INsub/OUTsub print statement pair:
INsub __init__
UN 'myUser'
PW '12345abc'
scheme 'https'
fqdn'finesseSVR.ourCompany.com'
port '8445'
domain 'ourCompany.com'
INsub getUser
GET User - ID: myUser
INsub getURLPrefix
REST API URL is: 'https://finesseSVR.ourCompany.com:8445/finesse/api/User/myUser'
OUTsub getURLPrefix
Executing subGET 'https://finesseSVR.ourCompany.com:8445/finesse/api/User/myUser'
UN'myUser'
PW'12345abc'
C:\Program Files (x86)\Python38-32\lib\site-packages\urllib3\connectionpool.py:979: InsecureRequestWarning: Unverified HTTPS request is being made to host 'finesseSVR.ourCompany.com'. Adding certificate verification is strongly advised. See: https://urllib3.readthedocs.io/en/latest/advanced-usage.html#ssl-warnings
warnings.warn(
Insub printRESTAPIResponse
GET() - Status: 401
GET() - Text: <ApiErrors>
<ApiError>
<ErrorType>Invalid Authorization User Specified</ErrorType>
<ErrorData>myUser</ErrorData>
<ErrorMessage>The user specified in the authentication credentials and the uri don't match</ErrorMessage>
</ApiError>
</ApiErrors>
OUTsub printRESTAPIResponse
OUTsub getUser
IN CLASS Jabber
self'<__main__.Jabber object at 0x02EEACA0>'
UN 'myUser'
PW '12345abc'
domain '%s'<blank>'%s'
OUT CLASS Jabber
Connecting to the Finesse Notification Service.
Waiting 2 seconds to establish a connection.
The XMPP connection is successful.
OUT __init__
As you can see (or at least as it appears to me) Im passing the same creds each time. Those creds are for my agent which is a member of a team on which Im a supervisor, so covered both ways. It appears to die at sub 'printRESTAPIResponse' which code is this:
def printRESTAPIResponse(prefix='printRESTAPIResponse()', response=''):
"""
Print the REST API response with the HTTP Request status code
and the Response body text
"""
print("Insub printRESTAPIResponse")
print (prefix + " - Status: ", response.status_code) # This is the http request status
print (prefix + " - Text: ", response.text)
print ("\n")
print("OUTsub printRESTAPIResponse")
Any thoughts/pointings on where to go from here?
Thx
