07-19-2013 04:01 AM - edited 03-14-2019 12:05 PM
Hi any body can help me intergartion between Cisco ICM 8.0 and NICE IEX WFM to get RTA reports. Historical reports are working fine on NICE WFM.
07-19-2013 04:47 AM
Hi Nishan,
U need to get in touch with Nice since u are facing problem with Real Time reports.
I believe the connectors which have been deployed on AW server by Cisco are used for getting Historical Reports.
regds,
aman
07-19-2013 05:14 AM
Hi Aman,
We have already get in touch with NICE, & found the integration has been done on the RTA end.
Earlier the connection to 10.100.6.14:42027 was not been established or got disconnected but as of now it’s working.
After the investigation I found out that the file is not getting delivered from the CISCO ACD end on tcp://10.100.6.14:42027, please find the error screen shot for your perusal.
MessageReceiver{this=235cf30a, receiverKey=tcp://10.100.6.14:42027, endpoint=tcp://10.100.6.14:42027}^M
2013-07-19 09:31:09,216 ERROR leServer.1 (C: U: S: X:) [o.m.w.DefaultWorkListener] Work caused exception on 'workCom
pleted'. Work being executed was:
org.mule.context.notification.ServerNotificationManager@52ee7a90^M
2013-07-19 09:31:09,216 ERROR leServer.1 (C: U: S: X:) [o.m.w.DefaultWorkListener] java.lang.StackOverflowError^M
2013-07-19 09:31:09,216 DEBUG spatcher.1 (C: U: S: X:) [.s.e.e.m.t.p.g.m.GeotelMessage] The message length is 95 and
the full length is 103^M
2013-07-19 09:31:09,216 INFO spatcher.1 (C: U: S: X:) [.v.c.g.GeotelMessageTransforms] Transformed to: 0000005f0000
00030000000100000006000001e0000010e20000001000000000000003ff000000000000000000000000010742726964676500020431323334031142
72696467654076656e646f7234316100040531323334000505313233340006053132333400^M
2013-07-19 09:31:09,231 DEBUG spatcher.1 (C: U: S: X:) [.v.c.g.GeotelMessageTransforms] Object after transform: {0,0
MessageReceiver{this=235cf30a, receiverKey=tcp://10.100.6.14:42027, endpoint=tcp://10.100.6.14:42027}^M
2013-07-19 09:31:09,216 ERROR leServer.1 (C: U: S: X:) [o.m.w.DefaultWorkListener] Work caused exception on 'workCom
pleted'. Work being executed was: org.mule.context.notification.ServerNotificationManager@52ee7a90^M
2013-07-19 09:31:09,216 ERROR leServer.1 (C: U: S: X:) [o.m.w.DefaultWorkListener] java.lang.StackOverflowError^M
2013-07-19 09:31:09,216 DEBUG spatcher.1 (C: U: S: X:) [.s.e.e.m.t.p.g.m.GeotelMessage] The message length is 95 and
the full length is 103^M
2013-07-19 09:31:09,216 INFO spatcher.1 (C: U: S: X:) [.v.c.g.GeotelMessageTransforms] Transformed to: 0000005f0000
00030000000100000006000001e0000010e20000001000000000000003ff000000000000000000000000010742726964676500020431323334031142
72696467654076656e646f7234316100040531323334000505313233340006053132333400^M
2013-07-19 09:31:09,231 DEBUG spatcher.1 (C: U: S: X:) [.v.c.g.GeotelMessageTransforms] Object after transform: {0,
Why the file is not getting delivered to tcp://10.100.6.14:42027?
Do revert back for any further query.
Regards,
Arvind
07-19-2013 05:23 AM
Hi,
tcp/42027 and/or tcp/43027 - if recommended/default configuration is used, are the listening ports of the CTI Server ICM components.
So if there's nothing listening at tcp/42027 (usually, the "A" side ICM PG) or tcp/43027 (usually, the "B" side ICM PG), then it's either a misconfiguration (thus the CTI Server is listening at a different TCP port) or the CTI Server is not running or the CTI server is installed at a different location.
There's no such thing as "file not delivered to" this port, CTI Server does not expect files.
G.
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