Option To Send An Emergency Email From CCX

[jcalarco]

We have a need where our helpdesk options need to send out an email out to various team members, Example, If you need to alert the security team (viruses and such) Press 1, once this option is selected, CCX will then send an email notification to about 15 folks at once. I need to understand how to manage the email blast and not the email itself. How do I add a grouping of email accounts?

[Roger Kallberg]

If you create a distribution list in your email system and set it up to allow it to receive emails to the email address that the DL itself has you can use that address as the recipient of the email in your script for option 1.

[Anthony Holloway]

I endorse this message.

For completeness though, you specify multiple To addresses by separating them with semi-colons.

E.g., "name1@domain.com;name2@domain.com;name3@domain.com"

[david.macias]

Your scripting will be much cleaner if you have your email system handle the distribution list and you have a single email address to send to. I don't know what the limit of email addresses are in the email step, but this just doesn't seem like an elegant solution.

david

[Roger Kallberg]

My point exactly @david.macias :-D

It will also make it much easier to add or remove recipients as there would be no need to do any update to the script side.