Outbound dialer preview UCCX (state)

[Mikhail Kalita]

Good day!

Could you tell me how I can see a state of outbound dialer preview in UCCX? I want to get know which number was successful and which number couldn't call to client. Is there posibility of noticing for outbound dialer in UCCX in real-time state?

[rossporubski]

Have you tried monitoring on the router when your dialer is making the calls?

[lohjintiam]

In preview mode, isn't it the responsibility of the agent to tag / wrap up the call?

Thanks!

-JT-