cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
366
Views
0
Helpful
2
Replies

Outbound dialer preview UCCX (state)

Mikhail Kalita
Level 1
Level 1

Good day!

Could you tell me how I can see a state of outbound dialer preview in UCCX? I want to get know which number was successful and which number couldn't call to client. Is there posibility of noticing for outbound dialer in UCCX in real-time state?

2 Replies 2

rossporubski
Level 4
Level 4

Have you tried monitoring on the router when your dialer is making the calls?

lohjintiam
Level 4
Level 4

In preview mode, isn't it the responsibility of the agent to tag / wrap up the call?

 

Thanks!

-JT-