I'm attempting to pass the wrap-up reason code from Finesse Desktop (UCCX 11.6) to Quality Management metadata during the wrap-up timer. I'm able to pass the the wrap-up code if it is entered during the call by using the "perform Action": "When a Call ends", under workflows." I've attempted to use the other available "perform Actions": "When a call arrives" and "When a Call is Answered", but the wrap-up information hasn't been populated yet.
I've attached a screen shot of my action and the following text is the body:
I'd greatly appreciate it anyone has any ideas on how I can get that information to pass during the wrap-up timer.