Contact Center

I have done a fresh install of Call Studio 12.5(1).  Under Window -> Preferences -> Java -> Installed JRE's.  There is the usual eclipse Standard VM that has always been there under previous versions.  However, under Window -> Preferences -> Java -> ...

Dear team. Could you please help us?He have a cluster UCCX 11.6.2. with two nodes A and B.When customer try to create “Agent summary report” for user Vasiliy Pupkin, he get 23 calls per day (May 28).After that, when customer try to create report “Age...

Is PCCE 12.5.1 compatible  with CUCM 11.5.1SU8? We are planning an upgrade and want to confirm if we have to upgrade everything or if we can focus only on contact center. The compatibility matrix says "CUCM, releases 11.5, 12.0, and 12.5 are supporte...

Problem description            I have 4 vru pim in one PG(PG2B),  configure each pim connect to 4 call servers, but when I run this PG, I see that pim1 and pim2 auto connect to call server and it shows 'active' , but pim3 and pim4 can't auto connect ...

Good day Experts Could anyone assist me with videos or recorded webinar sessions on UCCX or UCCE integration with Microsoft Dynamics. I will really appreciate this. Its some data that is hard to find. Thanks in advance.   

Hello , We are using uccx  version 11.6.1.10000-51 , We have play promt step from url which locates .wav file ,Contact Center, UCCXWhen we are getting this file with "http" url  it is working but "https" url  is not working. Uccx has intermediate ca ...

Hi allI have a problem with the report of CUIC. There is not data. There are two UCCX and I checked the Replication Servers in the CCX Serviceability and the UCCX primary is Dropped/Timeout state. My doubt is in the current state, did reports get los...

Hi ,Wanted to know if there isa way to failover to backup TTS server in CVP comprehensive call flow model. Cisco recommends using CSS(Content Service Switch) .But is there any other way I can achieve this ?.Any pointer  would be helpful.Thanks

Dear Experts,We have a scenario to integrate our UCCX with a third party solution (say XYZ) through web services. The caller will enter a 3 digit code allocated to them and UCCX script will query the application through a web service. Upon receiving ...

Agent A belongs to USA cluster and Agent B belongs to IND cluster 1 CALLER DIALS A TFN, FOR EXAMPLE 80099999992 CALL GOES TO CALL FLOW AND ENDS UP WITH AGENT A3 AGENT A STARTS A CONSULTATIVE TRANSFER TO 123123123 ( ICM Script Dialed Number)4 12312312...

We have Cisco Finesse 11.6 and have been using AMC as a window pop-up connected to SAP information. AMC will be discontinued by next year. Codes Cisco have it's own window's pop-up capabilities that will talk to SAP? If not, does anyone recommend any...

Users unable to transfer the calls when they get the calls on Finesse its bees grey'd out - CUCM 11.5