Contact Center

Hello All, When i tried to configure CSQ For email in uccx12.5 getting error like Mail Server Configuration ErrorsIMAP Host Name or Port does not match. Check the settings in Mail Server Configuration page.SMTP Host Name or Port does not match. Check...

I have installed IPCC Express V3.5.2 on CCM V4.0.2A.Calls will not q to Agents. I have checked the trace files on the CRA Admin page and notice the following error message.Failed To Load CSQ because CSQ is invalid.Does anybody have any ideas.ThanksIa...

Dear All, As per cisco PCCE, 4K required UCS C240 M5SX 4 servers. Per-server have 56 Logical processors. Example For 1A server required a total 32 vCPU and remaining 24 vCPU is free.  Can I use for that 24 vCPU for ECE, cusp and other contact center ...

Hi Guys, If anyone has " Cisco QM server 11.5(1)_SR7_ES11 Release Note", Please be kind enough to share with me. Only I can find from cisco site " Cisco QM server 11.5(1)_SR7_ES10 Release Note". 

HelloI installed UCCX 12.5 on cisco BE6 and integrated with CUCM 12.5.CUCM registered in smart account but UCCX working in Evaluation mod and I need to register it in my SSM.But Register button is in-active which i can not click it.How i can enable t...

Integrating UCCX with Nuance TTS and i was wondering if anyone knows how we can check if TTS Ports are available before playing generating a TTS prompt and also if the Nuance is not available or the server is shutdown, how can i determine.

Hello Experts , Just want to know one thing which Source control is recommended by Cisco , is SVN or Git? Thanks!Roy

Hi,Currently i have script which asks customer to enter their account number and then it reads database and get the results if the account number exists call will be routed to agent. Till here it is successful.Now i have requirement to display custom...

Hi All,I am having a weird issue. I have UCCX 11.6 and CUCM 11.5. The issue is odd times when an agent pick ups a call and they hear music on hold. I collect the logs from Call manager in SIP messages where there is an Update message comes in from Ca...

I have a very sporadic issue with my Contact Center. Randomly, when a user calls in they hit out main number. When they press the number for the service they want the call is dropped immediately. If they call back they are entered into the correct qu...

I know currently our Supervisors have limited access to our UCCX administration page to be able to change skills for our Agents. Is there a way that we can also grant limited access to our Supervisors to be able to make adjustments to our Calendars w...

Hello:PLease, I am working with UCCX and with 210 users. All of them have access to CUIC tool with their credentials. I would like that only one user have access to CUIC. How could I do this configuration? thanks a lot.