PCCE 11.6 - Error occurred "The Router is not available. Try again later or contact your system administrator."

[kyle_hanson]

Our supervisors and administrators are encountering the following error when making any changes to current agents or trying to create new ones...

Error occurred

• The Router is not available. Try again later or contact your system administrator.

This began suddenly and I don't see any other mention of this error. Any assistance would be appreciated.

[bill.king1]

Is it possible that the AW/HDS is hosed. Are you able to make other configuration changes that utilize the same server, like a script change for instance?

[paulonwude]

Did you manage to fix this issue?

[bill.king1]

What version are you on, what have you tried to fix the issue, is this a new install or an existing one and it just started happening, does it happen to all users/types of changes? There are things you can do to try and get things in sync again.