PCCE 11.6 outbound campaign - change egress gateway

[touma.kayal]

Dears,

I have an outbound Campaign configured and working.

in OAMP, i had 1 gateway configured and the outbound dialer was using this gateway. now that i have added a second gateway to the list of gateways in OAMP, how can i change the dialer to use the second gateway that i have recently added??

couldn't find anything documented regarding that point

Regards,

[bill.king1 · Accepted solution]

You'll have to change the configuration on the B side PG.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/User/Guide/b_ucce_outbound_option_Release_11_6_1/b_ucce_outbound_option_Release_11_6_1_chapter_0100.html#task_A56414C8BB14484BE926CF5...

[touma.kayal]

Dear Bill,

Thank you for the feedback, but is it required to stop any service during update ?? As the call center is live.

Kind regards,

[bill.king1]

Since that is configured during setup, yes. You might be able to do it by adjusting the IP address in the registry for instance, but I imagine if that is technically supported by Cisco (not likely), you'd still want/need to cycle services at least. To be safe, I'd do it in a maintenance window.

[touma.kayal]

Hi Bill,

I tried to edit the Dialer configuration from the PGB server but that requires me to stop the PG services. i am waiting for a maintenance window approval to do so and i will let you know the result.

Kind regards,

[Jonathan Schulenberg]

Are you attempting add capacity using both gateways, adding the first gateway at Side B so there is one gateway per-side, or replacing the gateway with the new one where only a single gateway will continue to be used?

If the first scenario I believe you will need CUSP to provide that old balancing. The second scenario is what Bill mentioned in Side B.

[touma.kayal]

Thank you Jonathan

Will check by Monday and update the post accordingly.

Regards,