Guess what? DevNet is proud to announce that PCCE 12.6(1) and UCCX 12.5(1) SU1 sandboxes are now available for you to reserve for FREE!
I invite you to come over and check out the UCCX 12.5(1) SU1 and PCCE 12.6(1) sandboxes. How? It is really easy, just follow these instructions:
Please see the Contact Center Enterprise Release Notes for additional details as well as a full list of Finesse 12.6(1) changes.
The first thing you have to do is check to see if the XMPP library you are using supports WebSocket.
If you are afraid to test this on your own environment, you can try it out on the PCCE 12.6(1) DevNet sandbox!
If you have any questions, feel free to ask by replying to this discussion!
I am not aware of anything that compares the difference between the DevNet sandbox and the dcloud offerings.
I don't use dcloud much, but as far as I know, access to dcloud is restricted to partners (with limited access to customers). Comparing the contact center offerings, a majority of dcloud's offerings seem to be demo focused.
The DevNet sandbox is available to anyone. The purpose is to allow developers to try out & develop against the APIs that are available in the solution. It has full license so that customers are not restricted. Of course, customers can reserve these sandboxes to test out the different new release features.
As of now, dcloud does not have a 12.6 offering.
We're having an issue with BOSH on 12.6. If an agent has no notifications for 2 minutes, the Notification session is closed by Finesse and the agent can no longer receive any notifications
I understand BOSH should still be working with 12.6, correct? Has anything changed in the protocol?
Correct, BOSH still works in 12.6, it is just deprecated so will be removed in a future release.
As far as notification session closing after 2 minutes, is the BOSH connection keeping the session alive? Check the logs to see if the presence for the user goes "disconnected". When Finesse detects a presence disconnect, it will close the session.
Thanks for your response
Testing BOSH from Pidgin worked fine. However, the code developed is using smack library and that gets a timeout
In the openfire debug logs we see the following:
2022.07.29 09:53:23 org.jivesoftware.openfire.http.HttpSession - timeout event org.eclipse.jetty.server.AsyncContextEvent@b10fd2f for 6984661765212940 in session 98dbeswdv2
17 seconds before that it was still OK
2022.07.29 09:53:04 org.jivesoftware.openfire.http.HttpSessionManager - Session (id=98dbeswdv2) was last active 0 ms ago: 10434@<finesse fqdn>/smack
Any ideas where the issue might be?
Thanks for your help
I see that you have a thread going on here for the same topic: https://community.cisco.com/t5/contact-center/finesse-custom-cti-toolbar-integration-with-finesse-12-6/m-p/4666247#M13200
Please continue the conversation there.