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Hello all !!I want to reset the cisco finesse agent password using Finesse Admin Rest API in Java. Can anyone please help on this issue?

Is there a size/value limit on a xml document when attempting to have a script parse an xml document for data that is stored locally on the server?  If a xml document had 40K entries in a xml single document how would the system handle it? For exampl...

I have a fairly simple UCCX script that is supposed to call a subflow. I'm using the UCCX editor to actively debug the script. When it gets to the step where it is supposed to call the subflow it throws a script exception with the text: Uknown host: ...

Hi Team, is there any reporting available to show active users connections into Finesse Server ? I see, To check number of sessions on each node, you can use API URI "https://FQDN/finesse-dp/rest/DiagnosticPortal/GetPerformanceInformation" Can Dev Te...

Hello Guys,  We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy  and  to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana

Guess what? DevNet is proud to announce that PCCE 12.6(1) and UCCX 12.5(1) SU1 sandboxes are now available for you to reserve for FREE!   Reserve a DevNet Sandbox I invite you to come over and check out the UCCX 12.5(1) SU1 and PCCE 12.6(1) sandboxes...

I am building an app that integrates with Finesse using the API. I need to retrieve a list of all configured queues in the system on startup. How can I do this? At the moment I only seem to be able to:A) Retrieve a specific queue based on its IDORB) ...

Hi,I've customized a report for client in CUIC v12.0.Report details as below:- Report definition: Query (SQL Query)- Data source: custom database I have encountered an issue that the records are not all shown in CUIC.Example: running the same query d...

Hello there, We have a custom desktop application integrated with finesse (PCCE 12.5), we are facing an issue on call drop randomly, sometimes there is no issue and it worked fine, the agent is in an active call (TALKING state), and sometimes when he...

We have approximately 2-3 thousand users of Finesse through Google Chrome. The issue they experience is that around every 30 minutes, the user is put into 'Connection Failure' where they will be dropped out of the Agent queue. Not only do they need t...

I am receiving the following error message on my Reject/Abort report within CUIC.  I am having trouble finding where the error is coming from.Error:1; columnNumber:5945; The content of the elements must consist of well-formed character data or markup...