05-29-2019 10:55 AM
Currently our retention on the HDS is set to the 1095 (3 year) default. How would I go about adding additional days to retain more call data?
05-29-2019 01:46 PM
There used to be a technote about it, but it looks like it has been deleted. These two posts might help you as far as adjusting the number of days you are set to retain (assuming you have the hard drive space).
https://community.cisco.com/t5/contact-center/data-retention-period-and-database-purge/td-p/2151630
https://community.cisco.com/t5/contact-center/ucce-awdb-data-retension/td-p/2728683
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