PCCE Upgrade to 12.5.1

[paulonwude]

Is PCCE 12.5.1 compatible  with CUCM 11.5.1SU8?

We are planning an upgrade and want to confirm if we have to upgrade everything or if we can focus only on contact center.

The compatibility matrix says "CUCM, releases 11.5, 12.0, and 12.5 are supported with Unified CCE, Packaged CCE and HCS-CC, Release 12.5". Can I get a confirmation.

Any help?

[Omar Deen]

Yes, this is correct. You could even do this with PCCE 11.0 running CUCM 10.5.

[Konstantin Vaksin]

Did you check compatibility matrix?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compatibility/matrix/rcct_b_12_51_solution_compatibility_matrix.html

Kostia