Problem in import Outbound contact

[andy.hslee]

Hello,

I have a problem in import outbound contact. When I import a file of contact list, it works as I login agent in Finesse, it dial automatically. But when I import the same file again, it doesn’t works. But after a period of time (30 mins) it works again. Then it doesn’t works again. I have no idea on that. Could someone help me? Thanks.

Andy

[dlender]

This would appear to be a Finesse product issue not a Finesse API issue.

Suggest you open a TAC case for this issue.