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Hi All,I know this might be little out of the scope of this forum but any help will really be appreciated.I am trying to connect my C# application to Finesse XMPP server but keep getting error.I am using jabber-net library to connect. Following is th...

Hello Can anyone   tell me if Social miner Gadget in finesse work when use internet explorer within PCCE 9? My gadget fail when  occur Reply Template I get this error that I attachment.My gadget work fine when used Google Chrome and Mozilla FirefoxFa...

I tried to use the non-gadget-sample in the UCCX 10.5 environment.The reverse proxy runs on Apache web server with this configuration:    ProxyPass /http-bind http://lab-uccx1-a.lab.local:7071/http-bind keepalive=On disablereuse=Off    ProxyPass /fin...

Hello all,I am trying to get screenpop to open up with our internal ticketing system so that caller's cases can be loaded up automatically. Everything works fine in the sense that cases are loaded based on the ticket reference number entered during t...

Hello,I have a problem in import outbound contact. When I import a file of contact list, it works as I login agent in Finesse, it dial automatically. But when I import the same file again, it doesn’t works. But after a period of time (30 mins) it wor...

Hi everybody,I am struggling with a Report Definition and can't figure out what is wrong here:It is a CUIC V9 Lab Premium License connecting to a UCCX V9.SELECT applicationName, count(distinct day(startDateTime)) from ContactCallDetail where startDat...

Hello,Is it possible to generate trend reporting using Cisco SocialMiner 10.5 API and specific keywords?For example, if we specify the keyword "Cisco", we need to know how many people have posted a comment on Facebook or Twitter using this keyword? N...

Hi,I'd like to know if there is an API to access the reporting database, i ask this because on my experience by accessing directly to the database may cause low performance or data corruption.If someone have information regarding this i'll be very gr...

We have deployed a UCCE 9.0 with CVP 9.0, using CUBES to connect to the outside world.Because our client would like to use CVP survivability in the future we already enabled inactivity detection as follows:gateway media-inactivity-criteria rtplib tim...

Hi All,Just wondering how I can customize the customer chat interface. I have changed the logo ect. But what about background color \ text?