problem with activateMyTab in Chrome from a toaster pop-up

[nigel.willis1]

I have developed a simple gadget in Finesse 11.5 that listens to incoming "OFFERED" chat requests and pops a toaster to warn the agent. I then want to trigger an activateMyTab to bring the gadget tab to the agent's attention once they have clicked on the popped toaster. I need to implement this in Chrome as a client requirement. I have done this and it works fine in FireFox but In Chrome once the toaster is clicked the activateMyTab request is ignored.

	popToaster = function () {
		FinesseToaster.showToaster(toasterTitle, {
			body: toasterBody,
			//icon : FinesseToaster.TOASTER_DEFAULT_ICONS.INCOMING_CHAT_ICON, //INCOMING_CHAT_ICON only in finesse 12 not 11.6
			icon: FinesseToaster.TOASTER_DEFAULT_ICONS.INCOMING_CALL_ICON, //icon url
			showWhenVisible: true, //do you want to see the notification if finesse desktop is active
			tag: 'IncomingChat', //any unique name
			onclick: onToasterClickHandler // callback method on click of toaster
		});
		clientLogs.log("onClickHandler(): Toaster popped");
	},

	onToasterClickHandler = function () {
		if (window.chrome) {
			parent.focus();
		}
		containerServices.activateMyTab();
		clientLogs.log("onToasterClickHandler(): Toaster cancelled");
	},

Can you help please?

Regards

Nigel Willis

[dekwan]

Hi Nigel,

I have reached out to the Finesse team to see if this is a known issue and if there is a workaround. I will let you know when I hear back.

Thanx,

Denise

[momeraj]

Hi Nigel,

I have tried below scenario in our lab and it is working fine in Chrome as well. Not sure why it is not working for Nigel Willis.

Is it possible to send the gadget code so that I can try in my lab or the box detail where I can debug remotely.

finesse.containerservices.FinesseToaster.init(finesse.cslogger.ClientLogger);

          finesse.containerservices.FinesseToaster.showToaster("Hello", {

                       body: "Hello Toast",

                       //icon : FinesseToaster.TOASTER_DEFAULT_ICONS.INCOMING_CHAT_ICON, //INCOMING_CHAT_ICON only in finesse 12 not 11.6

                       icon: finesse.containerservices.FinesseToaster.TOASTER_DEFAULT_ICONS.INCOMING_CALL_ICON, //icon url

                       showWhenVisible: true, //do you want to see the notification if finesse desktop is active

                       tag: 'IncomingChat', //any unique name

                       onclick: onToasterClickHandler

               });

onToasterClickHandler = function () {

            if (window.chrome) {

              parent.focus();

            };

            finesse.containerservices.ContainerServices.activateMyTab();

            console.log("Hello Toast Clicked!!!!!!!!!!!!!!");

        }

Thanks & regards

Meraj

[nigel.willis1 · Accepted solution]

---

@momeraj wrote:

Hi Nigel,

I have tried below scenario in our lab and it is working fine in Chrome as well. Not sure why it is not working for Nigel Willis.

Is it possible to send the gadget code so that I can try in my lab or the box detail where I can debug remotely.

finesse.containerservices.FinesseToaster.init(finesse.cslogger.ClientLogger);

          finesse.containerservices.FinesseToaster.showToaster("Hello", {

                       body: "Hello Toast",

                       //icon : FinesseToaster.TOASTER_DEFAULT_ICONS.INCOMING_CHAT_ICON, //INCOMING_CHAT_ICON only in finesse 12 not 11.6

                       icon: finesse.containerservices.FinesseToaster.TOASTER_DEFAULT_ICONS.INCOMING_CALL_ICON, //icon url

                       showWhenVisible: true, //do you want to see the notification if finesse desktop is active

                       tag: 'IncomingChat', //any unique name

                       onclick: onToasterClickHandler

               });

onToasterClickHandler = function () {

            if (window.chrome) {

              parent.focus();

            };

            finesse.containerservices.ContainerServices.activateMyTab();

            console.log("Hello Toast Clicked!!!!!!!!!!!!!!");

        }

Thanks & regards

Meraj

---

Thanks Meraj,

we have just upgraded to 11.6 and my existing gadget solution started working in Chrome too, so at least it wasn't a problem I introduced. Thanks for your time.

Nigel

[momeraj]

Great!!!