02-09-2012 02:15 AM - edited 03-14-2019 09:20 AM
Hello all
I am currently running CCX 8.0.2.11004-12 with Workforce Optimization 8.0.2.12 (Advanced)
When trying to play call recordings with both Audio and screen recordings, I am being presented with the error:
PLYR2009
Error Adjusting screen layout.
We have met all the specifications required by the platform (iexplorer, java etc...). Has anyone experienced this problem before?
Many thanks
02-09-2012 03:45 AM
Please heck the error code for QM in the below link,
Hope it helps,
Anand
Please rate helpful posts..
02-09-2012 04:00 AM
I've already checked the Error log dictionary, and googled it like mad. I cant see examples of it anywhere.
02-09-2012 04:28 AM
Please post this issue also in the below Calabrio forum for immediate attention,
http://portal.calabrio.com/tiki/tiki-view_forum.php?forumId=2
Thanks,
Anand
02-23-2012 10:35 AM
I am also currently experiencing this same error. The only workaround currently is to export these files to WAV. Neither "Search and Play" or "Evaluate and Review" are working and are both giving me this exact error message. I receive an error in IE saying that the object cant play because its "hidden or invisible". This works in firefox but I work for a corporation where Firefox is not approved software. Has anyone resolved this issue?
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