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paultrenter
Beginner

"Set Priority" in UCCX 11.6 Script

I've seen a few other discussions around setting priority on calls coming into CCX but none that seem to cover my scenario, which is a simple one.

I have a script up and working but need to prioritise some calls over others.

I want to put a menu in at the start and if '1' is pressed then the priority need to be higher than any of the other options and move the call to the front of the queue.

 

Is it as simple as adding the 'Set Priority' with certain value under each menu option branch before sending to the 'Select Resource' stage?

1 ACCEPTED SOLUTION

Accepted Solutions
Slavik Bialik
Rising star

That is exactly that simple as you described. Just put this node after pressing '1' and it'll do the trick.

View solution in original post

1 REPLY 1
Slavik Bialik
Rising star

That is exactly that simple as you described. Just put this node after pressing '1' and it'll do the trick.

View solution in original post

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