Random play of music on hold while caller is on the queue.

[Tomi5032]

We want to build a script with our UCCX where while a caller is on the queue, he hears his position on the queue.

 We want a scenario where the MOH files play randomly after the caller hears his/her number on the queue instead of sequentially.

Our MOH is an advertisement on what the company does. It is broken down into 8 recordings that play one after the other after the caller hears his/her position on the queue.

All agents are busy please hold.

Caller hears number on the queue prompt – You are number 1or2or3 on the queue.

Caller hears MOH file 1.

Caller hears number on the queue prompt again.

MOH file 2 plays

Caller hears number on the queue prompt again.

MOH file 3 plays

We want a situation where the MOH files play randomly any time a caller is placed on hold.

[Thomas G. Johannesen]

Hey

Try to look at the "Create Container Prompt" and set the type to "Randomization"

Remember to have a play prompt set after to actually play the prompt

[Elliot Dierksen]

If you want the audio when the caller is placed on hold, that MoH would come from the CUCM network hold audio source. That would not have any information about a callers place in the queue. What @Thomas G. Johannesen describes would work if you have the CCX script mash prompts together and then do a play prompt step. Make sure that step is interruptible so the caller would go to an agent immediately when one becomes available.