I would recommend you store this "data" in a single variable instead of across multiple call variables.
Its not that it is not possible to use multiple variables - but this is not good practice - as their are only 10 call variables and these could be used for other data - they are a scare resource and I assign these call variables at a global level across the contact center - which makes your scripting consistent.
"Call Variable 1" - Call Description for Agent
"Call Variable 2" - some other useful data
"Call Variable 10" - a temp Variable used for setting and playing audio prompts etc.
So using a single call variable
If the caller selects the "3rd" option in the main / first menu and then selects menu option "2" in the sub menu, the call variable is set to "32"
Yes i want to store my values in a single callvariable but im not getting how you can see my reply above to understand what im saying also i dont get your last line you trying to set a new callvariable?
In a previous article I talked about the Cards & Buttons functionality of Webex Message. It's great to send nicely formatted or interactive messages.
What if you want to learn about Cards? There is a bot that teaches you all about Cards using...
The Python library "webexteamssdk" is great but there's one part of this library that "may need better documentation". This is the ability to create cards & buttons.
Here's a card example:
How is this card setup? What compone...
(using Python and the Flask Library)
An oAuth integration allows you to have an application "do stuff on your behalf".
This is a topic that can be quite complex to understand. For that reason I created this Python code to make it as easy as possible to...
It may be easier than you think.
After some customer requests I started writing code in Python. A few days later the script was ready.
What can it do?
ADD LOGO or image to your virtual background (using a domain/email address/URL/local-file)
Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...