I ahving a problem with Agent real time data in DB.
I couldnt find any data in agent real time , agent skill group real time data..
but if i look in to skill group real time i can ssee data . could you please help me
Curtis, you could also use Cisco Finesse API to obtain this real-time information - https://developer.cisco.com/docs/finesse/ , but if you do not want to mess with coding and want a ready-to go solution, you could check out 2Ring Dashboards & Wallboards - https://www.2Ring.com/dw. This solution is available on Cisco's price list, so any Cisco reseller can quote this for you. Also, a sample sequence of various layouts is available here for you to check out: http://www.2ring.com/TryItCisco