Using CCX 10.6.
Is there any plans to include the Reason Code Label on the CUIC Real Time reports?
At this point we have on Supervisor Manage Team the TeamPerformance.jsp showing the State + ReasonLabel.
But that we cannot edit. On the CUIC RT reports, there is only the reason code number...
So our customers ask how do we have the Label on one gadget and the Code Number on others...