cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1407
Views
5
Helpful
6
Replies
Highlighted
Beginner

Reason Codes - Text Please?

I'm looking for a way to display Reason codes as text not the number (which is pretty useless to agents). Anyone know how this is done? uccx 10.5

6 REPLIES 6
Highlighted
Frequent Contributor

Use the ReasonCode object’s label vaue for the text

Do a GET on the ReasonCode id to get the reasoncode object

http://

Highlighted

So,  it's only available if you do a custom gadget?

Highlighted
Enthusiast

Hello Cisco,

Using CCX 10.6.

Is there any plans to include the Reason Code Label on the CUIC Real Time reports?

At this point we have on Supervisor Manage Team the TeamPerformance.jsp showing the State + ReasonLabel.

But that we cannot edit. On the CUIC RT reports, there is only the reason code number...

So our customers ask how do we have the Label on one gadget and the Code Number on others...

Thanks,

Rui

Highlighted

Can you show an example of this?  I'm having the same issue

Highlighted
Beginner

you can use the Threshold settings in the live data reports in order to show the reason code text in stead of the number...

Highlighted

Hi Julianne,

Thanks, seems a good trick. I'll try that one.

Rui