05-31-2021 12:28 AM
I wonder if there is an option for the scenario below ...
I have script 1 and script 2. I get calls on script 1 and sometimes on script 1 I would offer some notice at the beginning of the call to record it in script 2. So when I called script 2 I would record ke speech which would then play on script 1. Script 1 would check if this recorded conversation from script 2 exists and would play it, if it doesn't exist it wouldn't ...
Probably with step recording, upload document etc. I don't know where the record is actually saved and is it possible to check the size of this file via script?
05-31-2021 05:49 AM
05-31-2021 05:57 AM
So create recording, insert this into XML and upload XML? Then in script 1 get XML step and see if is empty or not? But where save this XML document?
05-31-2021 06:09 AM
What I would do is have some XML file maybe like this:
<recordings>
<script1>0</script1>
<script2>0</script2>
</recordings>
Then set and check the values for each script 0 or 1. Google on how to work with XML files. They can be stored inside UCCX, look at Documents instead of Prompts.
david
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