11-03-2023 06:52 AM
Hello,
I am a complete newbie at UCCX scripting and I can not get this script to work the way I want it to. I'm essentially just trying to have incoming callers hit the queue, if no one is logged into Finesse and ready, then have them redirected to a DN. I've attached pictures and I would greatly appreciate any help someone can provide. Currently all calls are being redirected regardless of if anyone is ready in the queue.
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11-06-2023 02:21 PM
Yes, the RONA setup doesn't seem to be correct or it's not setup in a way that it would support what you're trying to accomplish. The other post mentioned how you can change this behavior but note that this is an enterprise wide change.
david
11-07-2023 04:53 AM
That change seemed to have fixed it and so far everything appears to be working as I intended. Thank you so much David! I will mark your original reply as the answer, since that was the initial problem.
11-03-2023 08:14 AM
Or try to change your if statement to only use 1 =
AgentsLoggedIn = 0 or AgentsLoggedIn < 1
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