07-21-2020 01:10 AM
Hi All,
What are the options available for Remote Silent Monitoring agent calls (via a PSTN call by the supervisor/QA) in UCCX ver11+ / UCCE ver11+ ?
07-25-2023 04:41 AM - edited 07-25-2023 04:51 AM
.
07-25-2023 04:53 AM
Depends on how complex/quick you want this to be. I know you mentioned PSTN, but would you consider using a IP Communicator/Jabber phone for the supervisor? I'm guessing you want live monitoring vs. say listening to recorded calls (no phone needed).
07-25-2023 05:15 AM
Live call monitoring from PSTN ( reference to below )
https://community.cisco.com/t5/collaboration-blogs/remote-silent-monitor-rsm-calls-for-cisco-cucm-uccx-ucce-pcce/ba-p/4126555
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community
