03-17-2024 11:47 PM
Hi Everybody,
I am working on UCCX 12.5.1.11003-511.
Since I don't have the Chat enabled, therefore, I would like to remove the "Chat Icon" at the top right corner of Finesse Desktop
Anybody knows how to do it?
Thank you
Solved! Go to Solution.
03-18-2024 04:22 AM - edited 03-18-2024 04:23 AM
Or if you a thinking about the desktop Chat icon
this can be remove in the desktopm layout also but under
header -> rightAligncolumns
<rightAlignedColumns>
<headercolumn width="50px">
<component id="broadcastmessagepopover">
<url>/desktop/scripts/js/teammessage.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="chat">
<url>/desktop/scripts/js/chat.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="make-new-call-component">
<url>/desktop/scripts/js/makenewcall.component.js</url>
</component>
</headercolumn>
<headercolumn width="72px">
<component id="identity-component">
<url>/desktop/scripts/js/identity-component.js</url>
</component>
</headercolumn>
</rightAlignedColumns>
just remove or mark it out like this :
<rightAlignedColumns>
<headercolumn width="50px">
<component id="broadcastmessagepopover">
<url>/desktop/scripts/js/teammessage.component.js</url>
</component>
</headercolumn>
<!-- <headercolumn width="50px">
<component id="chat">
<url>/desktop/scripts/js/chat.component.js</url>
</component>
</headercolumn> -->
<headercolumn width="50px">
<component id="make-new-call-component">
<url>/desktop/scripts/js/makenewcall.component.js</url>
</component>
</headercolumn>
<headercolumn width="72px">
<component id="identity-component">
<url>/desktop/scripts/js/identity-component.js</url>
</component>
</headercolumn>
</rightAlignedColumns>
03-18-2024 12:10 AM
This can be done on Agent/Supervisor Desktop Layout configuration in Finesse. Go to Finesse Admin and selectTeam Resources. Select team for which you would like to remove the icon and expand XML definition. Search for <page>...</page> tag (should be in agent and supervisor part).
Remove or comment out (using XML comment) the following line:
<gadget hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>
The secion should look like the one below:
<page>
<gadget>/desktop/scripts/js/callcontrol.js</gadget>
<!-- <gadget default="true" managedBy="agentMultiTabGadgetContainer">/desktop/scripts/js/callcontrol.js</gadget> -->
<!-- The page level Multi-Tab gadget. -->
<gadget id="agentMultiTabGadgetContainer">/desktop/scripts/js/tabbedGadgets.js</gadget>
<!--<gadget hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>-->
<gadget hidden="true">/3rdpartygadget/files/CRM/sugarCRM.xml</gadget>
<!-- <gadget managedBy="agentMultiTabGadgetContainer">/3rdpartygadget/files/CXService/CiscoCXJourneyGadget.xml?gadgetHeight=380&spaceId=5e81db00b33a2d19709356e2-dcwxmccxadmin</gadget> -->
</page>
03-18-2024 04:22 AM - edited 03-18-2024 04:23 AM
Or if you a thinking about the desktop Chat icon
this can be remove in the desktopm layout also but under
header -> rightAligncolumns
<rightAlignedColumns>
<headercolumn width="50px">
<component id="broadcastmessagepopover">
<url>/desktop/scripts/js/teammessage.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="chat">
<url>/desktop/scripts/js/chat.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="make-new-call-component">
<url>/desktop/scripts/js/makenewcall.component.js</url>
</component>
</headercolumn>
<headercolumn width="72px">
<component id="identity-component">
<url>/desktop/scripts/js/identity-component.js</url>
</component>
</headercolumn>
</rightAlignedColumns>
just remove or mark it out like this :
<rightAlignedColumns>
<headercolumn width="50px">
<component id="broadcastmessagepopover">
<url>/desktop/scripts/js/teammessage.component.js</url>
</component>
</headercolumn>
<!-- <headercolumn width="50px">
<component id="chat">
<url>/desktop/scripts/js/chat.component.js</url>
</component>
</headercolumn> -->
<headercolumn width="50px">
<component id="make-new-call-component">
<url>/desktop/scripts/js/makenewcall.component.js</url>
</component>
</headercolumn>
<headercolumn width="72px">
<component id="identity-component">
<url>/desktop/scripts/js/identity-component.js</url>
</component>
</headercolumn>
</rightAlignedColumns>
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide