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Remove the Chat icon in Finesse desktop

samhopealpha
Level 1
Level 1

Hi Everybody, 

I am working on UCCX  12.5.1.11003-511.
Since I don't have the Chat enabled, therefore, I would like to remove the "Chat Icon" at the top right corner of Finesse Desktop

Anybody knows how to do it?

Thank you

 

 

1 Accepted Solution

Accepted Solutions

Or if you a thinking about the desktop Chat icon 

ThomasGJohannesen_0-1710760761613.png

this can be remove in the desktopm layout also but under

header -> rightAligncolumns

 

 <rightAlignedColumns>
            <headercolumn width="50px">
                <component id="broadcastmessagepopover">
                    <url>/desktop/scripts/js/teammessage.component.js</url>
                </component>
            </headercolumn>
           <headercolumn width="50px">
                <component id="chat">
                    <url>/desktop/scripts/js/chat.component.js</url>
                </component>
            </headercolumn> 
            <headercolumn width="50px">
                <component id="make-new-call-component">
                    <url>/desktop/scripts/js/makenewcall.component.js</url>
                </component>
            </headercolumn>
            <headercolumn width="72px">
                <component id="identity-component">
                    <url>/desktop/scripts/js/identity-component.js</url>
                </component>
            </headercolumn>
        </rightAlignedColumns>

 

just remove or mark it out like this : 

 

  <rightAlignedColumns>
            <headercolumn width="50px">
                <component id="broadcastmessagepopover">
                    <url>/desktop/scripts/js/teammessage.component.js</url>
                </component>
            </headercolumn>
<!--           <headercolumn width="50px">
                <component id="chat">
                    <url>/desktop/scripts/js/chat.component.js</url>
                </component>
            </headercolumn> -->
            <headercolumn width="50px">
                <component id="make-new-call-component">
                    <url>/desktop/scripts/js/makenewcall.component.js</url>
                </component>
            </headercolumn>
            <headercolumn width="72px">
                <component id="identity-component">
                    <url>/desktop/scripts/js/identity-component.js</url>
                </component>
            </headercolumn>
        </rightAlignedColumns>

 

ThomasGJohannesen_1-1710760987108.png

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

View solution in original post

2 Replies 2

This can be done on Agent/Supervisor Desktop Layout configuration in Finesse. Go to Finesse Admin and selectTeam Resources. Select team for which you would like to remove the icon and expand XML definition. Search for <page>...</page> tag (should be in agent and supervisor part).

Marekgamangtcom_0-1710745750005.png

 

Remove or comment out (using XML comment) the following line:

 

<gadget hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>

 

The secion should look like the one below:

 

<page>
            <gadget>/desktop/scripts/js/callcontrol.js</gadget>
            <!-- <gadget default="true" managedBy="agentMultiTabGadgetContainer">/desktop/scripts/js/callcontrol.js</gadget> -->

            <!--  The page level Multi-Tab gadget. -->
            <gadget id="agentMultiTabGadgetContainer">/desktop/scripts/js/tabbedGadgets.js</gadget>

            <!--<gadget hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>-->
			<gadget hidden="true">/3rdpartygadget/files/CRM/sugarCRM.xml</gadget>

            <!-- <gadget managedBy="agentMultiTabGadgetContainer">/3rdpartygadget/files/CXService/CiscoCXJourneyGadget.xml?gadgetHeight=380&spaceId=5e81db00b33a2d19709356e2-dcwxmccxadmin</gadget> -->
        </page>

 

Marek
Web: https://gaman-gt.com

Or if you a thinking about the desktop Chat icon 

ThomasGJohannesen_0-1710760761613.png

this can be remove in the desktopm layout also but under

header -> rightAligncolumns

 

 <rightAlignedColumns>
            <headercolumn width="50px">
                <component id="broadcastmessagepopover">
                    <url>/desktop/scripts/js/teammessage.component.js</url>
                </component>
            </headercolumn>
           <headercolumn width="50px">
                <component id="chat">
                    <url>/desktop/scripts/js/chat.component.js</url>
                </component>
            </headercolumn> 
            <headercolumn width="50px">
                <component id="make-new-call-component">
                    <url>/desktop/scripts/js/makenewcall.component.js</url>
                </component>
            </headercolumn>
            <headercolumn width="72px">
                <component id="identity-component">
                    <url>/desktop/scripts/js/identity-component.js</url>
                </component>
            </headercolumn>
        </rightAlignedColumns>

 

just remove or mark it out like this : 

 

  <rightAlignedColumns>
            <headercolumn width="50px">
                <component id="broadcastmessagepopover">
                    <url>/desktop/scripts/js/teammessage.component.js</url>
                </component>
            </headercolumn>
<!--           <headercolumn width="50px">
                <component id="chat">
                    <url>/desktop/scripts/js/chat.component.js</url>
                </component>
            </headercolumn> -->
            <headercolumn width="50px">
                <component id="make-new-call-component">
                    <url>/desktop/scripts/js/makenewcall.component.js</url>
                </component>
            </headercolumn>
            <headercolumn width="72px">
                <component id="identity-component">
                    <url>/desktop/scripts/js/identity-component.js</url>
                </component>
            </headercolumn>
        </rightAlignedColumns>

 

ThomasGJohannesen_1-1710760987108.png

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.