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Cisco Community Designated VIP Class of 2020

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Beginner

Reporting Contact Center 11.5

Hi Team

I have a contact center 11.5 and y cant run a report, allway say "There was an error fetching value list values. Please contact your administrator.", im checking the data sources and 2 of 3 has no conectivity i dont know if my problem if this or what can i do to solve the issue.

 

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Reporting Contact Center 11.5

That user password is only used by CUIC and any third-party applications that might be reading data from the historical reporting database (eg wallboard, QM/WFO, etc). It is not used by the native IVR/ACD engine or Finesse.

 

Also, if you have HA, when you reset the password make sure you update the data store configuration on both CCX nodes. This is not replicated across automatically.

View solution in original post

6 REPLIES 6
Collaborator

Re: Reporting Contact Center 11.5

yes you need to correct that datastore error first.

can you please go to the datastore and run test to see if it displays whats the error its having?

Beginner

Re: Reporting Contact Center 11.5

Hi

 

The Live Data Streaming Data Source DB has the test connection disables and the UCCX DB error

"Incorrect password or user com.informix.asf.IfxASFRemoteException: uccxhruser@uccx.domai.com.co[uccx] is not known on the database server"

Collaborator

Re: Reporting Contact Center 11.5

Try to reset uccxhruser password from uccx admin interface and restart the cluster, if does not work open up a TAC case with Cisco.

Beginner

Re: Reporting Contact Center 11.5

Hi, the reset of the uccxhruser afects something? login agents or anyhing that i have to check?

Re: Reporting Contact Center 11.5

That user password is only used by CUIC and any third-party applications that might be reading data from the historical reporting database (eg wallboard, QM/WFO, etc). It is not used by the native IVR/ACD engine or Finesse.

 

Also, if you have HA, when you reset the password make sure you update the data store configuration on both CCX nodes. This is not replicated across automatically.

View solution in original post

Highlighted
Beginner

Re: Reporting Contact Center 11.5

Perfect it works thanks for your help.

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