I downloaded .zip files off the Cisco website for 10.5 the 2 I did upload onto the CUIC system were transitional stock reports templates which were not included on our system, but my question is the other historical stock report that was available to...
Dear Experts, I'm following the below thread to integrate our UCCX script with our customer web Service. https://supportforums.cisco.com/t5/collaboration-voice-and-video/uccx-8-x-a-really-simple-soap-client-no-custom-jar/ta-p/3109303 The concern that...
I am attempting to create a new connection to a SQL Server 2012 database. Hostname: DTISADMPDBS39\THIRTYNINE2012 Port: 49534 Database: JCO_OrgData I have installed the jtds-1.2.5.jar When configuring the DataSource, the connection fails. Driver = n...
Hi guys Does UCCX have a feature Agent State control? What I mean: Example 1: 4 agents are on not Ready state, when fifth agent trying go to Not Ready, the system will inform about restriction and says to wait untill one of the 4 not ready agent no...
Hi, We have an agent who can logon fine and take calls. But when user put himself to not ready state and try to put back in ready state. Finesse just hangs. User has to close the browser and login back. We replicated the issue where finesse was worki...
We have contact center agents who will be logging into Cisco Agent Desktop while connected to their physical phones will work, and then will be using Cisco IP Communicator from another laptop at home with a USB headset. As I understand it, only one p...
Hello! We have successfully implemented a Mobile Agent solution and are piloting it with about 10 users. Our business users are enjoying the feature and asked to ramp up use. In an effort to keep up with their demand, we began double checking our...
Hi Guys, I was researching on meeting a new requirement, where the contact center management would like to change the forwarding option or "call redirect" string to some different number at times, especially without seeking help from the UCCX Admin...
Dear experts, If someone can help me on the Holiday script which is not passing variables "1"open and "0"close to main script. I have created IF node on the main routing script to check the status of the current status of the Holiday script is one , ...
Hello, I'm "playing" with a new multichannel (voice, email, chat) UCCX ver 11.6. In previous releases (ver. <10.6) there was a dropdown menu with options and one of the option was Cisco Desktop Administration. In the newest UCCX (ver. 11.6) I canno...
Hi All, We have a scenario where internal calls are tagged as RONA: Agent made a call internally but Second agent was not able to answer, and then this internal call was being tagged as RONA when they are not answered. Please see screenshots be...
Hello, I am having an issue with a rep in our center stating customer cannot hear them sometimes. The last time this occurred was when the rep placed the customer on hold, Dialed into a Supervisor queue (I believe to verify info), then hung up that...
How can i Enable DWDM SFP 10G Tunable in SW3850
I We have a regional ucce deployment with each remote site having local gw and Vxml for edge queuing Gw>>cusp>>cvp My understanding is that each site, gw. Sends the call to cusp then cvp, since we queue the call at each gw. To do this we prepen...
I`ve previously work at a UCCE site with cubes being load balanced between 2x CVP with dial peers. I`m now at a site with CSUP, in my eyes doing the same thing. Can someone provide an insight on the advantage , disadvantage of using CSUP vs Cube- why...
