Reports stuck in "loading view"

[djgonzalez]

Hello, I am testing a new installation of UCCX which has to go on production sun. I'm having some issues with reports.

For example, if I go to CUIC --> Reports tab and click on some specific report it doesn't open a new tab for that report as it is supposed to do. And when I create a a report element in a dashboard it stucks in "loading view" without showing any data.

UCCX is version 11.5.1.11001-34. I tried with four different browsers on two different machines and the same happens in all of them.

I restarted Cisco Unified Intelligence Center Reporting and Cisco Unified Intelligence Center Serviceability services first, and then I restarted the full system (utils system restart) with no change.
TAC told me it could be a bug related with Chrome (https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvj79877), but I think that if it were the case it shouldn't be failing with other browsers too.

Any ideas?

Thank you.

[Konstantin Vaksin]

So what you are saying, it fails with specific browser only?

Kostia

[djgonzalez]

No, I said I tried with four different browsers on two different machines and the same happens in all of them.

The bug TAC told me mentions just one specific browser, that's why I don't think I'm hitting that bug, it's most probably a different issue, as I can see.

[memschweiler]

I was experiencing the same exact issue with the same version of UCCX.  I tried to run any report for CUIC and it would just sit there at the "Loading view..." screen and present nothing.  I tried from the following browsers on OSX with the same results:

Firefox version 80.0.1 (64-bit)

Chrome version 84.0.4147.135 (Official Build) (64-bit)

Opera version 70.0.3728.178

I finally tried Safari (spits after typing) which I NEVER use...for anything... because it doesn't like to load pages that have self signed certificates and to my surprise, it's the only browser that is loading these reports...and fast too.

[bill.king1]

For Firefox, make sure you are using the ESR version, not the regular version. There are a lot of caveats as far as what works with what now, so it is tricky.

[c.fotia]

Same issue with UCCX 11.6.1.10000-51 (ES02-24).

I tried with this browsers on different machines:

- Chrome 87.0.4280.141 (64 bit)

- IE 11.630.19041.0

- Edge 87.0.664.60 (64 bit)

I tried also reboot both servers (HA environment) but report page stuck in "Loading view..." state...

Claudio

[bill.king1]

Have you tried Firefox ESR browser (not regular browser)? Also, I know there was a COP file for some older versions of UCCX like 11.5 that addressed this type of issue, I don't know if it applies to 11.6 as well.