How disable post call survey after agent transfer call?UCCE 11.5, CVP 11.5
Forum Posts
Hello All I can't find that document of uccx9.0 compatibility matrix. I just want to know what version of java UCCX 9.0.2 support. Thank you in advance.
Hello Everyone,Our agents and supervisors are working from home and connecting over VPN. We have 2 VPNs connected to 2 different Date Centers for load balancing purpose. We have the following scenarios:1) Agents are connection over VPN12) Supervisors...
Hi,we have ECE ver. 12 integrating cisco CCE with Finesse agents, the customer has request to receive chats/messages from social media channels like (FB, Twitter, etc..) or notifications that there is customer sent chat/message during non working hou...
I was hoping to have some help generating a report that contains a single line per queue like the “Common Skill CSQ Activity report”, that shows both the average queue time and the Avg Speed of Answer. I have tried using the CSQ all fields report but...
I need to check if an agent is logged in however I need to check using the dynamic option. We capture the dnis and depending on the number assign it to a certain agent-we assign it to a user variable called "primaryagent" we then use the dynamic opt...
Hi everyone, I am trying to test UCCX bubble chat. Installed UCCX 12.5 and CCP 12.5.Also added all latest updates(ES03). Configured all need parts. Testing on UCCX generated chat code. As I understood from browser logs CCP handles requests , but prob...
Resolved! Reports Not loading in to Finesse
agents can login, but reports is just stuck on loading. sometimes they get an error saying "SyntaxError", number: -2146827286
Hello Guys, I have a requirement. I have agents who shares skills - Support and Sales. And IVR is set as - Press 1 for Support and Press 2 for sales. Is there any way Agent can get information on the Finesse Agent Desktop about the skill set on which...
I'm wondering if it's possible to create a CCX agent without extension mobility/device profile. In other words, I want to have the agent extension set as the primary line on the phone without having to login to the phone - it will always remain there...
We recently got a request from customer to enable Preview mode for campaign. (Customer has PCCE 12.0 version running at present). When we enabled Preview Mode and tested calls , we could see when a call lands in Finesse and if Agent wish to press Dec...
Hi All,. Does anyone know of a method for deselecting a resource in a script ? Been asked check the feasibility of something,... lets say broadly speaking, we have agents based in two locations - all sit in the same CSQ,. I have been asked if it's po...
Hello Experts, I have upgraded CVP from 10.5 to 11.6 in our lab . All required configurations are completed at it was working fine initially but Now when I make a test call I am getting "please hold while we transfer your call for assistance"message...
Hello ,we have UCCX 10.6.1 We have Configured RONA as 16 second , let's say we have two agents available "Ready" at a skill X , call will go to Agent 1 after 16 seconds will go to Agent 2 after 16 seconds it go to Agent 1..to infinity. The issue is t...
I'm having an issue with Directory search within the chat window on the finesse agents. UCCX version 12.5.1. The desktop chat is almost working - I can change the status, and if I have a contact added as a favourite - they come up in the search. Howe...
