Dear Team, I have Cisco PCCE 12.0 with ECE deployment. Is there a way to add a new font while replying to an email?I want to add Hindi font to ECE RegardsDharmendra
Dear,I have an IVR within the express Contact center, that if they press an option it should be redirected to an external call (PSTN). This was solved with the Call redirect step.The problem arises that although the circuit is working correctly, that...
Dear Members,We would like to configure the below requirement in WFM and we are confused about the Work Shift Type that needs to be created as it seems none of them works for us. We have a group of agents who belong to a Night Shift. All agents are r...
Is there a way to install CCX Editor on OS different from Win with no hassle? I know that I can use a VM but it'd be great if Cisco provide multiplatform software
Based on the info here it looks like the Call.CallerEnteredDigits variable would contain the digits that the caller entered. I thought this would be an easy way to report on what menu options the caller took. However if I debug my script this variabl...
Hi, I would need that UCCX sends an email when the user disconnects the call while he is in the queuing waiting to be answer.I did the script and I see the communication between UCCX and Office 365, but the office 365 returns the message "STARTTLS is...
I've gone through the documentation and can't find anything which pointing me in the right direction. What I would like to do is clear all pending retries, personal call backs, pending records out of the dialer to start from scratch. Is this even p...
Are you an Administrator for a Cisco Contact Center? We're looking for IT Professionals who set up new Contact Centers or perform day-to-day maintenance and troubleshooting. The Cisco Contact Center UX Research Team is gathering feedback that will he...
I am feeding accounts to the Dialer; I need to purge them at the end of each day. However, if one or more agents remain logged in (even if in Not Ready), the Dialer will keep hold of one or more accounts (i.e. their status is 'A'ctive in the DL_ tabl...
I'm trying to integrate CUCM 10.5 and UCCX 10.5.For some reason CTI route point and CTI ports are not registering on the CUCM and the status of the UCCX is "PARTIAL SERVICE".On the UCCX Cisco Unified CCX Engine is in status "PARTIAL SERVICE" and the ...
I am sending a REST GET form CCX to Cisco Meeting Server. I get data back from the CMS, but it is not in a readable format (expecting xml). Cisco TAC says it is not their responsibility to assist with formatting an API command. Anyone here know how ...
I am on a fact finding mission here. Sometimes I think I am like the only one who does what I do with the UCCX (but I know that's not true), I just dont see much written (only stuff about call centers/CSR agents) than about the things I try to do wi...
Hello, The manager of our helpdesk department who handle all calls for our client's would like to know if Cisco offers a call back feature where a client calls in for support and is put on hold has the option to leave their phone number for a call ba...
Hi all, A customer needs to upgrade 5x CCX Enhanced licenses to Premium. Cisco descontinued CCX-12-UPG SKU. As a workaround would it be possible to use the CCX-12-ADD SKU to add the required premium licenses? The alternative would be to acquire 10x n...
I would like to ask someone to help me with basic script. I am beginner and I am trying to configure basic switch/menu option.script plays helpdesk prompt and it expects number. I am testing option 3 which should redirect call to Networking team (hun...
