11-08-2010 06:22 AM - edited 03-14-2019 06:50 AM
Hi there!
I've had a working skript for uploading prompts via phone for a special announcment, which suddenly stopped working. My other scripts (e.g. User Help Desk) are still working fine. It's difficult to restart the whole server during business hours.
My sytem is a single server CCX 8.0
I went to Prompt Management and got the following error:
Error in retrieving the FolderList. Please try Again
Repository Data Store not initialized.
Please activate the Repository Data Store by navigating to control center page.
I went to the CCX Serviceability --> DataStore Control Center --> Datastore
Got the Message:
Publisher is DOWN ...
In the Network Services I got many services in "partial service"; every File Manager is in partial service".
I tried to restart the CCX database, which was "out of service", but it stayed "out of service"; so I switched to the CLI. There I was able to shutdown the CCX database and start it again. On CLI I got a "in service" status, but on the Web GUI it stays "initializing".
Any idea to fix that is welcome
Christian
Solved! Go to Solution.
11-08-2010 08:05 AM
This is probably better addressed by TAC; I would suggest opening it as a priority two case.
11-08-2010 08:05 AM
This is probably better addressed by TAC; I would suggest opening it as a priority two case.
11-09-2010 01:47 AM
A restart in the evening solved the problem. Thanks anyway.
11-21-2014 11:12 AM
Which services did you restart to fix this
11-03-2016 05:25 AM
Please elaborate more about solution to this
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