Requalifying Tasks

[AL4]

Hi Guys,

Looking for some help to understand the Requalify function.

At the moment I have issues with calls dropping off after waiting for 50 minutes and think the Requalify function would resolve this, from my understanding it would route all currently queuing calls back into the script or a different script if specified.

If it does this would it then prioritise the calls that were waiting the longest? And how would this affect reporting would it double count the calls?

Thanks in advance!

[david.macias]

I doubt requalifying the task will do anything for you. What error do you get when the call drops? Is it always at 50 minutes regardless of script?

david

[AL4]

I don't get any errors when the calls drop and yes it is always 50 minutes exactly regardless of which script

[bill.king1]

Assuming this is UCCE/PCCE, do you see an entry in Router Log Viewer for the call when it drops? It could be that you're hitting the maximum time setting in queue as an example.