Restrict "Non-Availability."

[Sanjay.Kaul.]

Hi folks,

I am new to UCCX, so this might be an easy one. Is there a way to only allow a tech to make themselves unavailable only with Supervisor approval? In other words to restrict their ability to make themselves unavailable? We may have an issue with agents making themselves unavailable a little more than they should.

We are using UCCX version 8.5.1.11003-32.

Thanks!

Sanjay

[david.macias]

No, not possible, but you can see in the reports who has gone not ready and discipline accordingly.

david    

[Sanjay.Kaul.]

Thanks David!