01-20-2023 10:06 AM
Hello,
Using CCE Script Editor 11.6.1
We are in the process of upgrading this.
I have a user group that would like to automate their 5 person on-call rotation to eliminate the need to do it manually. Is there a variable or condition that uses weeks (52) that I can use to simulate a 5 person rotation? I see identifiers for month and day; however, no week.
Example:
Week 1 - Person 1
Week 2 - Person 2
Week 3 - Person 3
Week 4 - Person 4
Week 5 - Person 5
and then repeat back to person 1
01-20-2023 11:03 AM
There's no built in function for this, your best bet might be to just have a custom function that maybe includes the dates each person handles? Although, I suspect you will the character limit. Can you this in VXML or in the IVR?
david
01-20-2023 12:13 PM
Thanks. I may have a workaround that I'm testing. Just wanted to make sure there was no built in function I was missing.
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